Privacy policy

Privacy Policy

This privacy policy explains how Holonest (Fernway brand) collects, uses and protects your personal data, in accordance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679). Last updated: July 2026.

1. Data controller

The data controller is:
Holonest
4 Avenue de Colmar, 68100 Mulhouse, France
Business ID (SIREN): 841634660
Email: fernway.contact@gmail.com

2. Data we collect

We collect the following data: first and last name, postal address, email address, phone number, order and payment information (processed securely by our payment provider), as well as browsing data (IP address, browser type, pages visited) via cookies.

3. Purposes of processing

Your data is used to: process and ship your orders, manage our customer relationship and respond to your requests, send you marketing communications with your consent, improve our website and services, and comply with our legal and accounting obligations.

4. Legal bases

The processing of your data is based on: performance of the sales contract (order processing), your consent (marketing, non-essential cookies), our legitimate interest (improving services, fraud prevention), and compliance with legal obligations (invoicing, accounting).

5. Data recipients

Your data may be shared with our technical service providers strictly necessary to deliver our services: our e-commerce platform (Shopify), our carrier (DHL) and our payment provider. These partners are bound by confidentiality and security obligations. We never sell your personal data.

6. Transfers outside the EU

Some providers may process data outside the European Union. In such cases, these transfers are governed by appropriate safeguards (the European Commission's standard contractual clauses) to ensure an equivalent level of protection.

7. Data retention

We retain your data only for as long as necessary for the purposes described, and in accordance with legal obligations (in particular 10 years for accounting documents). Marketing data is kept until you withdraw your consent, or for 3 years after your last contact.

8. Your rights

Under the GDPR, you have the following rights: the right of access, rectification, erasure, restriction of processing, objection, data portability, and the right to withdraw your consent at any time. To exercise these rights, please contact us at fernway.contact@gmail.com. You also have the right to lodge a complaint with the CNIL (the French data protection authority, www.cnil.fr).

9. Cookies

Our website uses cookies to ensure it functions properly, measure audience and, with your consent, personalise content. You can manage your preferences at any time via the cookie banner or your browser settings.

10. Security

We implement appropriate technical and organisational measures to protect your data against any unauthorised access, loss or disclosure.

11. Contact

For any questions regarding this policy or the processing of your data, please contact us at fernway.contact@gmail.com.